Abstrak :
PT. Mulia Tour Dwicitra mitra wisata or Mulia Tour is accompany that runs a travel agency in purwokerto. Mulia Tour offers tourism travel service for cutomer in conducting tourism travels activities. Some efforts and service are used to improve ecustomers satisfaction of Mulia Tour
The service given by the company are communicative employess, quality tourism service, competitive price, strategic office location, and informative promotion. Therefore, their costumer trust the company and it proves that the company is reliable.
Although the efforts gave huge benefit of Mulia Tour, there are still some obstacles that obstruct the company in improving customer satisfaction such as the competition in the some sector, other parties cooperate with mulia tour, and unpredictable situation of the nature. Therefore, Mulia tour with the experience in conducting tourism travel , has some solustion by giving the best service and making unique products or extra services. They Also always communicate with other parties that cooperate with mulia tour
|
